Michael Whitehurst brings over two decades of leadership experience in customer success, operations, and support strategy to his role as Senior Advisor at Lucid Loop Technologies. With a career defined by scaling high-performing teams and delivering exceptional customer experiences, Michael serves as a trusted advisor on how to build a customer-first culture within complex, AI-driven service environments. His insights help ensure clients not only adopt Lucid Loop’s technology—but thrive with it.

Most recently, Michael served Senior Director of Customer Success at Vapor IO, where he led customer on-boarding, support, field services, and internal systems—building trusted relationships with some of the world’s most innovative infrastructure customers.

Michael has held executive roles at Everbridge and M86 Security, where he built global support operations from the ground up, optimized service delivery across continents, and supported major company milestones including IPOs and strategic acquisitions. As VP of Technical Support at Everbridge, he played a pivotal role during a period of hyper-growth, ensuring operational resilience and customer satisfaction at scale.